Data protection policy2018-06-19T12:01:42+00:00

Privacy Policy

An overview of data protection

General

We are very pleased about your interest in our Hotel am Sophienpark. Data protection is of particular importance for the management at the Hotel am Sophienpark. As soon as you book with us, data will be recorded. Like all hotels we are subject to the German Registration Act. We are obliged to keep this registration in paper form over three years.

In order to confirm your booking, we need personal information from you, which will be stored until further notice in our address management. You have the right to information about your stored data and the right to revoke this data storage at any time.

Your data will not be shared with third parties. According to §11 BDSG there is a contract for order data processing with the software provider of this booking mask (HotelNetSolutions).

Our data protection officer of PRIOLAN is registered with the supervisory authority LfDI BW in Baden-Württemberg.

According to your wishes, we delete your data out of our address management. However, we would be happy to create a guest card on your request, in order to respond better to your needs during future visits. Just let us know. You can revoke this consent at any time.

The following notes give a simple overview of what happens to your personal information when you visit our website. Personal data is all data that personally identifies you. Detailed information on the subject of data protection can be found in our privacy policy listed below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

  1. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

Hotel am Sophienpark GmbH
Geschäftsführerin: Elke Krämer

Sophienstrasse 14
D – 76530 Baden-Baden

Telephone: +49 72 21 – 356-0
Email: info@hotel-am-sophienpark.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

  1. Data collection on our website

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Hotelchamp:

We use the services of Hotelchamp, a professional provider of online software and services, to help us improve our online booking process and to help us personalize and improve our interaction with you.

In providing this service to us and for you, Hotelchamp may process some of your personal data on our behalf. Both Hotelchamp and ourselves value and respect your privacy, and we process and protect your personal data in accordance with all applicable laws and regulations.

We have concluded a ‘data processing agreement’ with Hotelchamp to make specific arrangements about the processing and protection of your personal data.

We and Hotelchamp may process data such as your e-mail address, IP address, and browser fingerprint, in combination with your booking data and your other interactions on our website, in order to provide content and offers to you which we think will be most relevant and appealing to you. For example, if your booking dates are on Christmas, we may provide you with a special Christmas offering. Or if your booking data shows you are a family, we may provide you with a special family deal.

Hotelchamp’s services may involve the use of cookies on our website. By continuing to visit our website, you consent to the use of cookies to help us personalize and improve our interaction with you.

Only your interactions with us and our website are used to personalize our content and offers to you, not your behavior on other websites or elsewhere

  1. Social media

Pinterest plugin

Our website contains functions of the Pinterest social network, operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA.

When you visit a page containing the Pinterest social plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits this log data to Pinterest servers in the United States. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, how you use Pinterest, and cookies.

More information about the purpose, scope and further processing and use of data by Pinterest, as well as your rights and options to protect your privacy, can be found in the privacy notices of Pinterest: https://about.pinterest.com/de/privacy-policy.

Use of Facebook social plug-ins

This Site uses social plug-ins (“Plug-ins”) provided by the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins can be identified by means of one of the Facebook logos (white “f” on a blue tile, the term “Like” or the “thumbs up” icon) or by the wording “Facebook Social Plugin”. For a list of Facebook social plug-ins and what they look like, go to: https://developers.facebook.com/docs/plugins/.

Whenever a user calls up a page on this Site containing such a plug-in, the user’s browser establishes a direct connection with Facebook’s servers. The plug-in content is transmitted by Facebook directly to your browser, which then incorporates it in the webpage. The Provider therefore has no influence over the scope of data collected by Facebook with the help of this plug-in, and the information it provides to users is based on the knowledge at its disposal at the time

Integration of the plug-ins results in Facebook being informed about the user having called up the respective page of the Site. If the user is logged onto Facebook, the latter can assign the visit to the user’s Facebook account. Whenever a user interacts with the plug-ins by clicking the “Like” button, for example, or entering a comment, the user’s browser transfers the corresponding information directly to Facebook, where it is stored. Even if the user is not a Facebook member, there is a possibility that Facebook will gain knowledge of his/her IP address and store it. According to Facebook, only anonymised IP addresses are stored in Germany.

Information about the purpose and scope of data collection, how it is processed and used by Facebook, and the related rights and setting options for protection of user privacy can be found in Facebook’s data privacy statement: https://www.facebook.com/about/privacy/.

If a user is a Facebook member and does not wish Facebook to collect data about his/her use of this Site and link it to his/her member data saved on Facebook, he/she must log off Facebook before visiting the Site.

  1. Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

  1. Plugins and tools

 

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.